Lab Courier Service
Routed and STAT specimen transport for clinical and reference laboratories — daily collection circuits from draw sites, physician offices and clinics into your lab, with hold-time-aware routing, controlled-temperature handling and a documented chain-of-custody SOP.
The Work
A specimen route isn't a delivery route. Stop order is constrained by hold times, not distance. Your last stop determines whether the first stop's sample is still testable when it reaches the bench. We build routes around your hold times and your bench schedule, and if a route can't be run inside your windows we tell you during design rather than discover it in week three.
What We Provide
- Route design against hold-time and bench requirements
- Named primary courier with named trained backup
- Controlled ambient and 2–8°C
- Category B (UN3373) certified handling
- Cooler and container management
- Chain of custody at every transfer
- Electronic POD
- Requisition handling
- STAT overflow on the same account
- Five business days of free parallel running at transition.
What We Need From You
- Stop list with volumes and windows
- Hold-time constraints by test type
- Container specification
- Bench cutoff times
- Escalation contact and threshold
- Requisition handling requirements.
Your Questions,
Answered
A Pickup Cannot Be Completed
Dispatch contacts your site while the courier is still there. You are notified within 15 minutes. Unresolved STAT and same-day pickups are held, reassigned or scheduled for return within 60 minutes.
A Temperature Excursion Is Detected
Immediate containment, then notification to origin and destination within 30 minutes. You decide the disposition. A written report with logger data follows within 24 hours.
No Authorized Recipient Is Available
Medical and high-value shipments are never left unattended. Dispatch contacts your point of contact for direction, with custody and required conditions maintained.
Connected Services.
Routed Courier Service
Recurring collection circuits with a named primary courier, trained backup and documented route transition.
ExploreTemperature Controlled Courier
Controlled ambient, refrigerated, frozen, ultra-low and cryogenic transport with handling requirements confirmed before dispatch.
Explore