● DISPATCH ONLINE · 24/7/365 · EN ROUTE ≤ 60 MIN · TSA IAC · HIPAA · DOT HAZMAT · (410) 850-8994
SINCE 2011
TSA INDIRECT AIR CARRIER
HIPAA & DOT HAZMAT
COI WITHIN ONE HOUR
STAT
Immediate dedicated dispatch, direct to destination, no consolidation.
SAME-DAY
Committed window set a booking from live courier position, not from a default.
ROUTED
Named courier, named trained backup, monthly performance reporting, free parallel run at transition.
AFTER-HOURS
Nights weekends, holidays. A dispatcher answers, not a service.
TEMPERATURE CONTROLLED COLD CHAIN
Nights weekends, holidays. A dispatcher answers, not a service.
AIRPORT RECOVERY
Nights weekends, holidays. A dispatcher answers, not a service.
NEXT FLIGHT OUT
Nights weekends, holidays. A dispatcher answers, not a service.
DIRECT DRIVE EXPEDITE
Nights weekends, holidays. A dispatcher answers, not a service.
WHITE GLOVE DELIVERY
Nights weekends, holidays. A dispatcher answers, not a service.
DEDICATED DRIVERS & FLEET
Nights weekends, holidays. A dispatcher answers, not a service.
STORAGE & STAGING
Nights weekends, holidays. A dispatcher answers, not a service.
If you need | Use | Cost |
|---|---|---|
Held before it moves | Storage & staging | By agreement
|
A courier or vehicle assigned to you | Dedicated fleet | By agreement |
Carried in, unpacked and placed | White glove | By scope |
Held at temperature | Temperature-controlled | Add-on |
On the next plane out | Next flight out | By lane |
Off a plane and out the door | Airport recovery | By zone |
Driven a long distance without a handoff | Direct drive | By distance |
Moved tonight, this weekend or on a holiday | After-hours | Mid–high |
The same stops every day or week | Routed | Lowest per stop |
There today, flexible on exact timing | Same-day | Mid |
Picked up now and driven straight there | STAT | Highest |
FREQUENTLY ASK QUESTIONS
Trusted Answers for Your Medical Courier Needs
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Still Have Questions?
Our team is here to answer your questions and help you find the right courier.
Couriers are en route within 60 minutes of job receipt. Call (410) 850-8994 and a dispatcher will commit to a pickup time before the call ends.
24/7/365
Yes — controlled ambient 15–25°C, refrigerated 2–8°C, frozen −20°C, ultra-low −80°C and cryogenic, with continuous logger monitoring on temperature-critical shipments.
Every contracted courier completes HIPAA training with assessment before their first assignment and annually thereafter. Records retained six years.
Maryland, Washington DC, Virginia and central Pennsylvania, plus BWI, Dulles, Reagan National, Martin State and Manassas Regional.
Call (410) 850-8994 or request a quote. Carrier and partner onboarding is completed within one hour.
SERVICE COMMITMENTS - MEASURABLE | |
|---|---|
Route parallel run | 5 business days free |
Carrier onboarding | 1 hour |
Certificate of insurance | 1 hour |
Escalation to Operations Manager | 15 minutes, automatic |
Severe weather — proactive notification | Evening before, or 6:00 AM |
Refused recipient — direction window | 30 minutes |
Breakdown recovery — elsewhere | 90 minutes |
Breakdown recovery — B-W corridor | 45 minutes |
Vehicle breakdown — notification | 15 minutes |
Excursion — corrective action review | 3 business days |
Excursion — written report with logger data | 24 hours |
Temperature excursion — notification | 30 minutes |
Failed pickup — re-dispatch (STAT/same-day) | 60 minutes |
Failed pickup — client notification | 15 minutes |
