Terms of Service

1. The service

NDL provides courier and logistics services, including medical, same-day, routed, after-hours, and aircraft-on-ground deliveries. A job is the single pickup and delivery described in the quote: the job reference, addresses, ready time, delivery window, and shipment details.

Dispatch confirms addresses, contents, timing, and handling before a courier is assigned. You are responsible for information you give us. Shipments must be ready at the scheduled pickup time and packed to withstand normal handling. NDL is not liable for damage caused by improper packaging.

2. Quotes

A quote is the price for the job as described. It is not a charge. The quote can change before you authorize the card if the job details change. After you authorize, a new price requires a new authorization. We will not send a second payment link for a job that already has a hold or has already been charged, unless that job is cancelled first.

3. Card authorization

Payment links are sent by email from dispatch@nightndaylogistics.com and are hosted by Stripe. NDL never asks you to read a card number aloud, and dispatch never types your card number.

When you open the link you will see the quote for that job. Before the card can be held, you must confirm that you are the authorized holder and signer of the card and that the information you provided is complete and accurate. You authorize NDL to collect payment for that courier job as quoted.

• Hold now. A temporary hold for the quoted amount is placed on the card when you accept. That hold is an authorization, not a charge. Your bank may show it as a pending amount.
• Charge when the job is done. The quoted amount is charged only when the job is completed. You receive an email receipt.
• Extras. Waiting time, additional attempts or stops, after-hours service, weight, or other accessorial fees that apply at delivery may be charged to the same card as separate, itemized charges. Each extra charge has its own receipt. Extras are only for this job.
• This job only. The authorization covers charges for this job during the date of charges: the service date through seven days after the service date. NDL may securely store the card only for that purpose and that window.
• Bank check. Your bank may ask you to verify the payment (3D Secure) before the hold is placed. If that check does not succeed, no hold is placed.
• The link expires. A payment link is good for 24 hours. After that it stops working. Ask dispatch to send a new link if the job is still on.

4. Cancellation and refunds

If the job is cancelled while the card is only held, the hold is released and nothing is charged. Release timing depends on your bank.

Once a job has been charged, a refund is handled by NDL billing. Contact support@nightndaylogistics.com or (410) 850-8994 and include the job reference.

5. What we do not transport

We do not transport cash, bullion, bearer bonds, firearms, explosives, illegal drugs, or other contraband.

6. Liability and claims

Standard liability is limited to $100.00 USD per shipment unless a higher value is declared and additional insurance is purchased before shipment.

Claims for damage or loss must be submitted in writing within 15 days of the delivery date, or of the scheduled delivery date if the shipment is lost. Email support@nightndaylogistics.com with the job reference.

7. Contact

Questions about a payment link should go to dispatch. Questions about a charge that has already posted should go to billing at the same phone number and email, with the job reference.