● DISPATCH ONLINE · 24/7/365 · EN ROUTE ≤ 60 MIN · TSA IAC · HIPAA · DOT HAZMAT · (410) 850-8994
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In the core zone, contracted couriers are en route within 60 minutes of job receipt. In extended markets, dispatch commits to a pickup time on the call. Call (410) 850-8994.
Yes. Controlled ambient 15–25°C, refrigerated 2–8°C, frozen −20°C, ultra-low −80°C and cryogenic, with continuous logger monitoring on temperature-critical shipments.
Every contracted courier completes HIPAA training with assessment before the first assignment and annually thereafter. Records are retained six years.
Maryland, Washington DC, Virginia and central Pennsylvania, plus BWI, Dulles, Reagan National, Martin State and Manassas Regional.
Call (410) 850-8994 or request a quote. Carrier and partner onboarding is completed within one hour.
After Hours Courier
Night & Day Logistics staffs dispatch 24 hours a day, every day of the year, with supervisors on every shift.
Overnight, weekend and holiday pickups are standard service, not an exception request.
A live person answers at (410) 850-8994 at any hour.
AT A GLANCE
Dispatch
Immediate, 24/7/365
En route
Within 60 minutes of job receipt
Vehicles
Cargo van through liftgate box truck, assigned on shipment requirement
Temperature
15–25°C · 2–8°C · −20°C · −80°C · cryogenic
Dangerous goods
Category B (UN3373) · dry ice (UN1845) · Class 7 · Division 2.2
Tracking
Live GPS, courier contact through dispatch
POD
Electronic — signature, photo, timestamp, geolocation
SINCE 2011
TSA INDIRECT AIR CARRIER
HIPAA & DOT HAZMAT
COI WITHIN ONE HOUR
Staffed, not forwarded
Most couriers advertise 24/7 and route after-hours calls to an answering service that takes a message and pages someone.
At 3am that costs thirty to sixty minutes before a vehicle moves.
Our dispatch is staffed — the person answering sees every active shipment, can reassign a courier immediately, and escalates automatically to the Operations Manager at fifteen minutes.
What we run after hours
Every contract account receives a written escalation matrix at onboarding — names, numbers, roles and time thresholds. Dispatch is Tier 1, staffed 24/7/365.
Unresolved at fifteen minutes, it escalates automatically to the Operations Manager at (410) 850-8994 x300.
Overnight STAT specimens
Sterile trays for first-case starts
Blood product emergency release
Organ and tissue
Radiopharmaceutical doses against morning calibration
AOG parts
Line-down parts
Data centre maintenance windows
Weekend and holiday routed circuits
How to request one
Call
(410) 850-8994
A dispatcher answers, any hour.
1
Give us
four things
pickup address, delivery address, what's moving, any temperature or handling requirement.
2
We dispatch
and confirm
courier assigned and committed pickup time given before the call ends.
3
You
track it
live GPS throughout, electronic POD on delivery.
