● DISPATCH ONLINE · 24/7/365 · EN ROUTE ≤ 60 MIN · TSA IAC · HIPAA · DOT HAZMAT · (410) 850-8994
How to request one
Call
(410) 850-8994
A dispatcher answers, any hour.
1
Give us
four things
pickup address, delivery address, what's moving, any temperature or handling requirement.
2
We dispatch
and confirm
courier assigned and committed pickup time given before the call ends.
3
You
track it
live GPS throughout, electronic POD on delivery.
4
FREQUENTLY ASK QUESTIONS
Trusted Answers for Your Medical Courier Needs
Healthcare doesn't wait, and neither do we. Find clear answers about our medical delivery services, nationwide coverage, and 24/7 scheduling options.
Still Have Questions?
Our team is here to answer your questions and help you find the right courier.
In the core zone, contracted couriers are en route within 60 minutes of job receipt. In extended markets, dispatch commits to a pickup time on the call. Call (410) 850-8994.
Yes. Controlled ambient 15–25°C, refrigerated 2–8°C, frozen −20°C, ultra-low −80°C and cryogenic, with continuous logger monitoring on temperature-critical shipments.
Every contracted courier completes HIPAA training with assessment before the first assignment and annually thereafter. Records are retained six years.
Maryland, Washington DC, Virginia and central Pennsylvania, plus BWI, Dulles, Reagan National, Martin State and Manassas Regional.
Call (410) 850-8994 or request a quote. Carrier and partner onboarding is completed within one hour.
ROUTED DELIVERY
Route takeover
Changing couriers is the part everyone gets wrong. The route is easy. What breaks is everything nobody wrote down — which entrance, which dock and which one is right after 5pm; access codes and who to ask; the real cutoff time versus the contract one; which sites are never ready and need a later slot; the special handling that was verbal and never documented.
We assume the documentation is incomplete, because it almost always is.
01. Route discovery
— we ride the route with your team or the outgoing courier and document every stop.
02. Site notification
— every location contacted before day one.
03. Parallel run
— five business days at no additional cost, extendable to ten on complex or multi-site routes. Nothing depends on us until you've watched us do it.
04. Daily check-in
through the first two weeks, then weekly through the first month.
05. Documented route profile delivered to you
— yours to keep, whatever happens next.
That last point is deliberate. If you ever leave us, you leave with the documentation. Couriers who hold route knowledge hostage are relying on switching costs instead of service.
Routed Delivery
Routed service is a recurring scheduled circuit run at the same times on the same days by the same courier.
Night & Day Logistics runs routed medical and business circuits with a named primary courier, a named trained backup, a free parallel run at transition, and monthly performance reporting.
AT A GLANCE
Dispatch
Immediate, 24/7/365
En route
Within 60 minutes of job receipt
Vehicles
Cargo van through liftgate box truck, assigned on shipment requirement
Temperature
15–25°C · 2–8°C · −20°C · −80°C · cryogenic
Dangerous goods
Category B (UN3373) · dry ice (UN1845) · Class 7 · Division 2.2
Tracking
Live GPS, courier contact through dispatch
POD
Electronic — signature, photo, timestamp, geolocation
SINCE 2011
TSA INDIRECT AIR CARRIER
HIPAA & DOT HAZMAT
COI WITHIN ONE HOUR
A named courier, not a rotation.
Your route is assigned to a named contracted courier who learns your sites, your contacts, your after-hours entrances, your dock and which specimens go in which cooler.
That familiarity is the product.
Anyone can drive the route; only someone who has run it forty times catches the thing that's wrong.
A named backup who has run it
Every routed account has a second trained courier who has actually run the route. Vacation, illness, weather — someone who already knows your sites covers it.
Not whoever is free.
